Only a few months after I got my Dell XPS m1330 laptop, it just broke. Didn’t boot, graphics card failure. I might have used it a bit more than Joe Public, but I was really surprised that this occured as the laptop was only half a year old. Dell’s support, however, seems to be very quick – it took them only two days to send a technician who replaced the mainboard (and graphics card that is built onto the mainboard).
My first attempt to reach the Dell’s support team was to send in an email using the email support system they provide on their website. So I precisely entered all the necessary infos, and pressed the submit button. Guess what. “We are sorry, but our email system is currently out of order.” I then called the support hotline and everything was taken care of very quickly.